This tender has closed on 9 July 2026.
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Kouga Municipality seeks a service provider for three years of support and maintenance services for its Incident Command Centre (ICC), ensuring operational continuity and system enhancements.
The Kouga Municipality is inviting tenders for the provision of support and maintenance services for its Incident Command Centre (ICC) over a period of three years. The successful bidder will be responsible for ensuring the availability and functionality of the ICC, which includes a comprehensive monitoring system for approximately 300 CCTV cameras, a video wall, and a management platform. Key requirements include the establishment of a Backup Security Operations Centre (SOC) to provide redundancy, as well as ongoing maintenance of the HikCentral server and associated infrastructure.
The scope of work encompasses preventive and corrective maintenance, software upgrades, and the management of AI-driven functionalities. Bidders must demonstrate experience with Hikvision systems and provide a detailed project implementation plan. This tender offers an opportunity for qualified service providers to contribute to the safety and security operations of the Kouga Municipality, ensuring that the ICC meets the highest standards of performance and reliability.
This tender is suitable for businesses specializing in IT support, security systems maintenance, and those with experience in managing municipal safety and surveillance operations.
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