This tender seeks qualified service providers for the support and maintenance of the Incident Command Centre (ICC) for three years. Key requirements include system upgrades, backup operations, and compliance with municipal ICT policies.
Kouga Municipality is inviting tenders for the provision of support and maintenance services for its Incident Command Centre (ICC) over a three-year period. The successful bidder will be responsible for ensuring the continuous operation of the ICC, which includes maintaining a robust backup Security Operations Centre (SOC) to guarantee redundancy and operational continuity. Bidders must demonstrate expertise in Hikvision systems and provide a comprehensive project implementation plan, including preventive and corrective maintenance, software updates, and operator training.
The scope of services encompasses the management of approximately 300 CCTV cameras, ensuring real-time monitoring and reporting capabilities, and maintaining a high availability target of 99.9%. The bidder will also be required to implement redundant fiber connectivity between the ICC and SOC, provide enterprise-grade infrastructure health monitoring, and ensure compliance with municipal ICT governance standards. This tender represents a significant opportunity for businesses with expertise in security systems and municipal service delivery to contribute to the safety and operational efficiency of the Kouga region.
This tender is suitable for businesses specializing in technical support, maintenance of security systems, and those with experience in municipal service contracts, particularly in ICT and surveillance technologies.
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