The Railway Safety Regulator seeks a service provider for technical support and maintenance of Sage 200 and Sage 300 platforms for 24 months. Key requirements include Sage certification and experience in payroll and accounting systems.
The Railway Safety Regulator (RSR) is inviting bids for the provision of technical support and maintenance services for its Sage 200 and Sage 300 web and mobile platforms over a period of twenty-four months. The selected service provider will be responsible for diagnosing and resolving technical issues, providing ongoing support for payroll processing, and ensuring the continuous functionality of the systems. This includes both remote and on-site support, implementation of system enhancements, and participation in disaster recovery exercises.
Bidders must demonstrate their capability by providing valid Sage certifications (Silver, Gold, or Platinum) and evidence of experience in supporting these platforms. The scope of work includes a total of 50 hours of service per month, with the flexibility to roll over unused hours. The successful bidder will also be required to provide skills transfer to RSR's ICT technicians, ensuring sustainability and knowledge retention within the organization. This tender is an excellent opportunity for businesses specializing in software support and maintenance, particularly those with expertise in Sage products.
This tender is suitable for IT service providers with expertise in Sage software, particularly those with a proven track record in technical support and maintenance of accounting and payroll systems. Companies must hold valid Sage certifications and demonstrate relevant experience in similar projects.