This tender has closed on 17 September 2026.
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Agrément South Africa seeks a service provider to design, supply, implement, and maintain a cloud-based Voice Over Internet Protocol (VoIP) telephony system for two years, including 39 soft lines and one reception handset.
This tender invites proposals from qualified service providers to deliver a comprehensive cloud-based VoIP telephony system for Agrément South Africa. The selected provider will be responsible for designing, supplying, implementing, and maintaining the system for a period of two years. Key requirements include the provision of 39 softphones and one reception handset equipped with essential features such as call forwarding, holding, and recording. The system must support SIP trunks, mobile capabilities, and integration with Microsoft Teams for both domestic and international calling plans.
In addition to hardware and software provisioning, the service provider will ensure the system adheres to security protocols and service level agreements. The solution should facilitate effective communication within the organization, support remote work environments, and provide a self-service administration portal for monitoring usage and costs. The successful bidder will also be expected to conduct training for staff and provide ongoing support and maintenance to ensure optimal performance and reliability.
This tender is suitable for IT service providers, telecommunications companies, and vendors specializing in VoIP solutions who have experience in implementing cloud-based communication systems and can demonstrate a track record of successful project delivery.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.