Hosted Call Centre Services

The South African Department of Social Development is inviting proposals for the provision of hosted call centre services specifically tailored for the Gender-Based Violence Command Centre. This initiative is critical in providing immediate assistance and support to individuals affected by gender-based violence, thereby contributing to the broader goals of social development and community safety. The selected service provider will be responsible for managing incoming calls, offering support, and ensuring that victims receive the necessary resources and guidance.

The scope of work includes setting up a reliable call centre infrastructure, training staff on gender sensitivity and crisis management, and implementing effective communication protocols. The service provider will also need to ensure compliance with relevant regulations and standards, while maintaining high levels of confidentiality and professionalism. This project is expected to run for a defined period, with the potential for extension based on performance and needs assessment. By participating in this tender, businesses can play a pivotal role in addressing gender-based violence in South Africa, making a significant impact in the lives of many individuals and communities.