Legal Case Management Software Solution

The Road Accident Fund (RAF) is initiating a Request for Information (RFI) to identify qualified service providers for a comprehensive litigation/legal case management solution. This initiative aims to replace the existing platform with a secure, scalable, and cloud-based system that supports the management of legal cases efficiently and effectively. The solution should facilitate the configuration of workflows, integration with internal and external systems, and ensure compliance with regulatory standards while improving decision-making capabilities.

The scope of the project includes the migration of historical data, implementation of robust document management features, and the ability to generate insightful analytics and reports. Providers are expected to demonstrate their capacity to deliver a solution that enhances collaboration among stakeholders, automates administrative tasks, and ensures data security. The RAF is particularly interested in solutions that incorporate advanced technologies such as machine learning for fraud detection and provide a centralized repository for all case-related information. This RFI serves as a market engagement exercise to refine requirements and inform future procurement strategies.