The NHFC seeks proposals from reputable service providers for Infrastructure as a Service (IaaS), SD-WAN solutions, internet connectivity, email security, and contact center services for a three-year term.
This tender invites qualified service providers to deliver a comprehensive suite of IT services, including Infrastructure as a Service (IaaS), Software-Defined Wide Area Network (SD-WAN) solutions, internet connectivity, email security, and contact center capabilities. The successful bidder will be responsible for ensuring high availability, security, and performance of these services across all NHFC sites, with a focus on scalability and cost-effectiveness. Bidders must demonstrate their ability to meet stringent service level agreements and provide ongoing support and maintenance for the duration of the contract.
The scope of work includes managing the infrastructure hosting, implementing disaster recovery solutions, ensuring compliance with security standards, and providing robust email security through Mimecast. Additionally, the service provider will facilitate the deployment of Microsoft Teams Phone and manage a cloud-based contact center. This project aims to enhance NHFC's operational efficiency while ensuring the confidentiality and integrity of its data. Providers must have proven experience in delivering similar services and be able to provide references and certifications as part of their proposal.
This tender is suitable for IT service providers, cloud solution companies, and telecommunications firms with experience in managed services, infrastructure hosting, and enterprise-level support.