The National Consumer Commission seeks proposals from service providers to enhance the Opt-Out Registry System (OORS). Key requirements include multi-channel accessibility, AI chatbot implementation, and compliance with data protection regulations.
The National Consumer Commission (NCC) invites qualified service providers to submit proposals aimed at augmenting the Opt-Out Registry System (OORS). This initiative is designed to facilitate consumer privacy by allowing individuals to opt-out of direct marketing communications. Proposals should outline innovative solutions that enhance the existing system, including multi-channel registration options for consumers and direct marketers, AI-driven chatbot functionalities for user interaction, and robust data management practices that comply with the Protection of Personal Information Act (POPIA).
The successful service provider will be expected to deliver a comprehensive solution that includes a high-level architecture for the OORS, ensuring seamless integration with current systems. The proposal must also detail revenue generation models that do not impose costs on the NCC or consumers, as well as a framework for data sovereignty and privacy. This collaboration aims to create an efficient, user-friendly interface for both consumers and marketers, thereby promoting consumer rights and enhancing the overall effectiveness of the NCC's consumer protection initiatives.
This tender is suitable for technology firms, data management companies, and service providers specializing in consumer privacy solutions, AI development, and multi-channel communication systems. Businesses with experience in compliance with data protection laws and those capable of delivering innovative digital solutions are encouraged to apply.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.