Independent Patient Experience Care Survey

Pretoria, National Health
Open Closing: 15 Sep 2026 at 11:00 Published: 31 Aug 2026

Overview

Summary

Request for quotations to conduct an independent survey assessing patient experiences in selected public health establishments across South Africa over a three-month period. This initiative aims to enhance the quality of care provided in these facilities.

Detailed Description

The South African Department of Health is seeking quotations for an independent survey focused on evaluating patient experiences of care within a selected sample of public health establishments. The survey will span a period of three months and will encompass various health facilities across multiple provinces, including Free State, Limpopo, Mpumalanga, Northwest, and Northern Cape. The selected establishments include clinics, district hospitals, and psychiatric hospitals, ensuring a comprehensive representation of the healthcare landscape.

The primary objective of this survey is to gather valuable insights into patient experiences, which will inform strategies for improving healthcare services. Bidders are required to demonstrate expertise in conducting similar surveys, with a focus on qualitative and quantitative research methodologies. The successful bidder will be responsible for designing the survey instruments, collecting data, and providing a detailed report on findings and recommendations. This initiative not only aims to enhance patient care but also aligns with the broader goals of the Department of Health to improve healthcare quality across the nation.

Suitable Businesses

This tender is suitable for research firms, healthcare consultants, and organizations with expertise in conducting patient experience surveys and qualitative research in healthcare settings. Businesses with a proven track record in public health assessments are encouraged to apply.

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