This tender has closed on 18 September 2026.
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Invitation to quote for the renewal of Genesys licenses for a 12-month period. Bidders must provide relevant accreditation and documentation as specified in the RFQ.
The South African Bureau of Standards (SABS) is seeking quotations for the renewal of Genesys licenses for a period of 12 months. This includes various services such as Genesys System Migration, Hosted Contact Center Services, and support for multiple communication channels including voice, email, and chat. Bidders are required to submit their quotations along with essential documentation, including a valid BBBEE certificate and Treasury Central Supplier Database registration report.
The scope of work encompasses not only the renewal of licenses but also the provision of local support and specific functionalities such as MCP Recording, Quality Management, and SIP Communication licenses. This tender is crucial for ensuring uninterrupted access to Genesys services, which are integral to SABS's operational capabilities. Bidders should be prepared to demonstrate their qualifications and experience in providing similar services, as well as their ability to meet the mandatory requirements outlined in the RFQ documentation.
This tender is suitable for IT service providers, software vendors, and companies specializing in telecommunications solutions, particularly those with experience in Genesys products and services.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.