This tender seeks a qualified vendor to provide support and maintenance services for the Microsoft Dynamics 365 CRM system and Azure Blob Storage for a period of three years. Key requirements include Microsoft accreditation and the implementation of an integrated SMS solution.
The Office of the Ombud for Financial Services Providers is inviting bids for the support and maintenance of its Microsoft Dynamics 365 CRM system and Azure Blob Storage. The successful bidder will be responsible for ensuring the optimal performance of the CRM system, which is critical for managing consumer complaints against financial services providers. This includes providing software licenses, facilitating annual renewals, and enhancing system functionalities to improve user experience and operational efficiency.
In addition to standard maintenance, the vendor will implement an SMS solution integrated with the CRM to facilitate communication with clients. The scope of work includes optimizing the CRM interface, automating workflows, managing document storage, and ensuring compliance with the Protection of Personal Information Act (POPIA). Bidders must demonstrate experience with Microsoft Dynamics 365 and provide proof of Microsoft accreditation. The contract duration is set for three years, with a focus on delivering value through improved service delivery and customer satisfaction.
This tender is suitable for IT service providers with expertise in Microsoft Dynamics 365 and cloud solutions, particularly those who are accredited Microsoft partners and have experience in implementing integrated communication systems.
Starter gives you this tender's documents, requirements, location and buyer contacts, plus every new tender matched to your business, for R199/month.
Cancel anytime · No contract · Secure checkout by Paystack
See your matched tenders before you pay, then get their documents and buyer contacts straight away. Cancel anytime, no contract.