The National Lotteries Commission seeks a qualified service provider to manage a 24/7 whistleblowing hotline for five years, ensuring confidentiality and effective reporting of fraud and corruption allegations.
The National Lotteries Commission (NLC) is inviting proposals from experienced service providers to establish and manage a whistleblowing hotline for a duration of five years. This hotline will operate continuously, providing a secure and confidential channel for staff, beneficiaries, and stakeholders to report allegations of fraud and corruption related to the national lottery and associated activities. The service provider is expected to ensure multilingual support, maintain data confidentiality, and provide timely reporting through a dedicated Case Management Application.
Key requirements include the provision of technological infrastructure, management of existing hotline numbers, and the ability to deliver reports within specified timeframes. The successful bidder will be responsible for ensuring the hotline is accessible in all eleven official languages of South Africa, thus promoting inclusivity and transparency. This initiative aims to enhance the NLC's commitment to combating fraud and corruption, ultimately contributing to the equitable distribution of lottery funds for social upliftment across communities in need.
This tender is suitable for businesses specializing in communication services, particularly those with experience in managing confidential reporting systems, call centers, and fraud prevention initiatives. Companies with multilingual capabilities and a strong understanding of compliance and data protection laws will find this opportunity particularly relevant.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.