The SABC seeks a qualified debt collection agency to recover outstanding TV licence fees over a five-year period. Key requirements include compliance with South African legislation and proven experience in debt collection.
The South African Broadcasting Corporation (SABC) is inviting proposals from experienced debt collection agencies to assist in the recovery of arrear TV licence fees. The successful agency will manage collections across three distinct portfolios: domestic, business, and dealer accounts, segmented by the age of the debt. This contract will span five years, with a focus on enhancing customer contactability and maintaining database integrity.
Bidders must demonstrate compliance with relevant South African legislation, including the Debt Collectors Act and the Protection of Personal Information Act. Agencies are expected to have a robust technological infrastructure capable of integrating with SABC's systems, ensuring real-time data updates and effective communication channels. The evaluation will focus on functionality, pricing, and specific goals related to Broad-Based Black Economic Empowerment (B-BBEE). This tender presents an opportunity for agencies with a proven track record in debt recovery to contribute to the financial sustainability of the SABC while enhancing their own operational capabilities.
This tender is suitable for established debt collection agencies with experience in managing large portfolios, compliance with South African regulations, and the capability to integrate with existing CRM systems.