The Department seeks a service provider to supply, install, configure, and train staff on an IT service helpdesk system for a two-year period. The solution must support 4,000 users and include 25 licenses for technicians.
This tender invites qualified service providers to deliver a comprehensive IT service helpdesk system for the Department of Forestry, Fisheries, and the Environment. The selected provider will be responsible for supplying, installing, and configuring the system, ensuring it meets ITIL compliance standards. The solution must facilitate efficient incident management, support a user base of 4,000, and provide 25 licenses for technicians. Additionally, the provider will conduct technical training for 15 staff members to ensure effective utilization of the system.
The project aims to enhance the department's IT support services by implementing a solution that accelerates issue resolution and adheres to best practices in IT service management. Key functionalities required include a configuration management database, native AI capabilities for faster incident resolution, and comprehensive reporting features. The successful bidder will also be expected to provide ongoing maintenance and support for a period of two years, ensuring the system remains operational and effective throughout its lifecycle.
This tender is suitable for IT service providers with experience in implementing helpdesk systems, particularly those familiar with ITIL standards and capable of providing training and ongoing support. Businesses that can demonstrate a successful track record in similar projects and possess the necessary technical expertise are encouraged to apply.