This tender has closed on 19 May 2026.
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The Road Accident Fund seeks a CallBi Speech Analytics service, including licensing, maintenance, support, and integration with Telviva Telephony, to enhance contact centre operations for 12 months.
The Road Accident Fund (RAF) is inviting proposals for a comprehensive CallBi Speech Analytics service aimed at optimizing its contact centre operations. This tender encompasses the provision of licensing, maintenance, and support for the CallBi solution, ensuring seamless integration with the existing Telviva Telephony system. The successful bidder will be responsible for delivering a service that includes transcription, compliance monitoring, quality management, and operational insights derived from voice recordings, thereby enhancing the overall efficiency and effectiveness of the contact centre.
The scope of work requires bidders to provide a detailed plan for subscription licensing, maintenance, and operational support for a period of 12 months. Additionally, the service must support automated transcription, keyword analytics, and reporting capabilities, ensuring compliance and quality assurance. Bidders must also outline their approach to integration with the Telviva system, including data security measures and compliance with relevant regulations. This initiative is crucial for maintaining high standards of customer service and operational excellence at the RAF.
This tender is suitable for technology firms specializing in speech analytics, telecommunications solutions, and those with expertise in integrating contact centre technologies. Companies that are OEMs or accredited partners of CallBi are particularly encouraged to apply.