This tender has closed on 19 May 2026.
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The Road Accident Fund seeks a NICE Workforce Management (WFM) solution for its contact centre operations. This includes licensing, maintenance, support, hosting, and integration with the Telviva telephony solution for a 12-month period.
The Road Accident Fund (RAF) is inviting proposals for a NICE Workforce Management (WFM) solution to enhance its contact centre operations over the next 12 months. The selected solution must include comprehensive licensing, ongoing maintenance, technical support, and hosting services. Additionally, it should seamlessly integrate with the existing Telviva telephony system to ensure efficient communication and operational continuity.
Bidders are required to provide detailed information regarding the WFM solution's capabilities, including workforce planning, scheduling, forecasting, and adherence monitoring. The solution should support real-time reporting and operational visibility, enabling effective management decision-making. Furthermore, bidders must outline their approach to integration with the Telviva system, including any necessary data feeds and API requirements. The RAF emphasizes the importance of a reliable support and maintenance contract, ensuring prompt response times for any technical issues that may arise during the contract period.
This tender is suitable for OEMs or accredited partners/resellers of NICE solutions, particularly those with experience in contact centre technologies and workforce management systems.