This tender invites qualified service providers to deliver comprehensive upgrade, development, maintenance, and support for the Ivanti Software Solution. The contract spans 36 months and includes both on-site and remote services.
The Msunduzi Municipality is seeking experienced service providers to manage the upgrade, development, maintenance, and support of the Ivanti Software Solution. This includes providing technical expertise for Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM), ensuring optimal system performance and resilience. The successful bidder will be responsible for renewing software licenses, conducting ongoing maintenance, and offering dedicated support services, including a 24/7 helpdesk and training for municipal staff.
The scope of work encompasses the installation and configuration of various Ivanti products, integration with existing systems, and comprehensive reporting on service performance. Providers must demonstrate relevant experience, including certified consultants and a proven track record in similar projects. This tender offers an excellent opportunity for businesses specializing in IT services and software solutions to engage with local government and contribute to enhancing municipal IT capabilities.
This tender is suitable for IT service providers, software development firms, and consultants with expertise in Ivanti solutions and a strong background in IT service management and asset management.