Eskom seeks a 24-hour live service to receive and register actual or suspected incidents of crimes and irregularities, including financial misconduct, from employees, suppliers, and customers.
This tender invites qualified service providers to establish a 24-hour hotline service dedicated to receiving and documenting incidents related to crimes and other irregularities affecting Eskom. The service must ensure confidentiality and protection for whistleblowers while providing a secure platform for reporting incidents. Key requirements include the ability to operate in all 11 official South African languages, a robust incident management system, and a commitment to comply with the Protection of Information Act.
The selected provider will be responsible for logging incidents, categorizing them, and generating reports for Eskom's review. This service is crucial for maintaining transparency and accountability within Eskom's operations, enhancing its ability to address misconduct effectively. The tender emphasizes the importance of a secure and accessible platform, ensuring that all stakeholders can report incidents without fear of retaliation, thus fostering a culture of integrity and safety within the organization.
This tender is suitable for businesses specializing in hotline services, incident management systems, and those with experience in compliance and whistleblower protection services.