This tender has closed on 14 July 2026.
The information below is kept for reference. Browse active Activities of head offices; management consultancy activities tenders or view all open tenders.
The City of Tshwane seeks a service provider to host its Fraud Hotline at their own call centre for six months. Key requirements include 24/7 operation, multilingual support, and anonymous reporting mechanisms.
The City of Tshwane is inviting bids for the management of its Fraud Hotline, which aims to facilitate anonymous reporting of fraud, corruption, and misconduct. The successful service provider will be responsible for hosting the hotline at their own call centre, ensuring it operates 24/7 in at least four official languages, with a focus on those prevalent in the city. Bidders must provide detailed pricing for various services, including a monthly retainer, setup fees, and call handling costs, with an estimated volume of 250 calls per month.
Additionally, the service provider will implement mechanisms for anonymous reporting via a toll-free number, WhatsApp, and web-based functionalities. They will be required to generate monthly reports summarizing disclosures and provide immediate communication to designated city officials in cases of imminent threats. This contract not only supports the city's commitment to ethical governance but also enhances public trust by providing a secure channel for reporting misconduct.
This tender is suitable for businesses specializing in call centre operations, particularly those with experience in managing fraud or ethics hotlines. Companies with capabilities in multilingual support and secure reporting systems are encouraged to apply.
•••••• •••• ••••••• ••••• •••••• •••••• •••••• ••••.