The Road Accident Fund seeks a service provider for the renewal of Mimecast Cloud-hosted email archiving licenses for 4,500 users, including support services over five years. Eligible bidders must be OEMs or accredited partners.
The Road Accident Fund (RAF) is inviting proposals for the renewal of licenses for its Mimecast Cloud-hosted email archiving solution, which serves 4,500 users and shared mailboxes. This tender encompasses not only the renewal of licenses but also comprehensive support services to ensure the seamless operation of the existing email archiving system. The selected service provider will be responsible for maintaining compliance, providing user training, and ensuring data integrity and availability throughout the contract period.
The scope of work includes the provision of ongoing professional support services, which will cover license entitlement confirmation, email data management, and administrative support. Bidders must demonstrate their capability to provide a Software-as-a-Service (SaaS) model without requiring new on-premises infrastructure. The solution must comply with the Protection of Personal Information Act (POPIA) and must be hosted within South Africa. This renewal will enhance RAF's operational efficiency, safeguard email data against loss, and support legal compliance through effective data retention and retrieval processes.
This tender is suitable for businesses that are either the original equipment manufacturer (OEM) of Mimecast solutions or accredited partners/resellers. Companies with proven experience in email archiving solutions and a track record of supporting similar services are encouraged to apply.