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This tender seeks a service provider to renew existing licenses for the SolarWinds monitoring solution, including maintenance and support for a three-year period. Key requirements involve ensuring uninterrupted service and technical assistance.
The South African government is inviting bids for the renewal of licenses for the SolarWinds monitoring solution, which is critical for maintaining network performance and reliability. The successful service provider will be responsible for not only renewing the existing licenses but also providing comprehensive maintenance and support services over a three-year term. This includes timely updates, troubleshooting, and technical assistance to ensure optimal functionality of the monitoring solution.
The scope of work encompasses the management of the SolarWinds platform, ensuring that all monitoring capabilities are fully operational and that any issues are resolved promptly. The service provider will need to demonstrate expertise in SolarWinds products, a commitment to customer service, and the ability to provide ongoing support. This tender represents an opportunity for businesses with experience in IT services and software management to contribute to the efficiency of government operations, enhancing the overall performance of critical infrastructure.
This tender is suitable for IT service providers, particularly those with experience in software licensing, maintenance, and support for monitoring solutions. Companies with a proven track record in managing SolarWinds products or similar IT infrastructure tools are encouraged to apply.