This tender has closed on 4 September 2026.
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The CCMA seeks a service provider to conduct a comprehensive review of its organisational design over a three-month period. Key requirements include expertise in organisational strategies, stakeholder engagement, and a focus on enhancing service delivery efficiency.
The Commission for Conciliation, Mediation and Arbitration (CCMA) is inviting proposals from experienced service providers to undertake a thorough review of its organisational design. This assignment aims to align the CCMA's operational model with its legislative mandate and strategic objectives, ensuring it remains efficient, financially sustainable, and responsive to current and future service delivery demands. The project will span three months and will involve phases such as diagnostics, stakeholder engagement, and the development of actionable recommendations.
The selected service provider will be responsible for conducting an evidence-based review, assessing the current organisational structure, and proposing future-fit design options. This includes evaluating the impact of technological advancements on service delivery and identifying opportunities for digital enablement. The final deliverables will comprise a diagnostic assessment report, proposed organisational design options, a costed resourcing model, and a comprehensive change management roadmap, all aimed at enhancing the CCMA's ability to fulfill its mandate effectively.
This tender is suitable for consulting firms with expertise in organisational design, public sector transformation, and strategic planning. Businesses with a proven track record in conducting similar reviews within large public institutions are encouraged to apply.
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