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This tender invites proposals for the design, supply, implementation, and maintenance of a Cloud-based Voice Over Internet Protocol (VoIP) telephony system for a duration of two years. Key requirements include providing 39 softphones, 1 reception handset, and comprehensive support services.
Agrément South Africa seeks a qualified service provider to deliver a complete Cloud-based Voice Over Internet Protocol (VoIP) telephony system. The solution must include the provision of 39 softphones and 1 advanced reception handset, capable of call forwarding, holding, transferring, and recording. The system should support remote and hybrid work environments, integrate with Microsoft Teams for domestic and international calling, and include SIP trunks for efficient call routing. Additionally, the service provider will be responsible for configuring auto-attendants, call routing rules, and ensuring compliance with telecommunications regulations.
The appointed service provider will also need to establish a self-service administration portal for account management and reporting on data/voice usage. Monthly billing systems should be implemented to track usage per user and cost center. The successful bidder will ensure adherence to security protocols and service level agreements, guaranteeing high system availability and support for disaster recovery. This project presents an opportunity for businesses with expertise in VoIP solutions to contribute to the modernization of Agrément South Africa's telecommunication infrastructure.
This tender is suitable for IT service providers, telecommunications companies, and VoIP specialists with experience in cloud solutions and a proven track record in delivering similar projects in both public and private sectors.