Seeking a service provider to manage a 24/7 anonymous, toll-free whistleblowing hotline and email tip-off services for NFVF staff and third parties for 36 months. The provider will also review the current whistleblowing policy.
The National Film and Video Foundation (NFVF) invites proposals for the provision and management of a 24/7 anonymous, toll-free whistleblowing hotline and email tip-off services. This service is essential for both NFVF staff and third parties, ensuring a secure and confidential channel for reporting misconduct. The contract will span 36 months, during which the selected provider will be responsible for maintaining the hotline's operational integrity and accessibility in all eleven official South African languages.
In addition to hotline management, the service provider will conduct a comprehensive review of the existing NFVF whistleblowing policy. This review will assess the policy's effectiveness, compliance with applicable legislation, and alignment with best practices in whistleblowing and ethics management. The provider will identify gaps and propose necessary revisions, ensuring that the policy remains relevant and effective in protecting whistleblowers and promoting ethical conduct within the organization. This initiative not only enhances NFVF's governance framework but also fosters a culture of transparency and accountability within the film and video industry.
This tender is suitable for businesses specializing in call center operations, IT security, and compliance consulting, particularly those with experience in managing whistleblowing services and developing governance policies.
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