This tender has closed on 21 August 2026.
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Seeking a qualified service provider for the licensing, support, and maintenance of the existing ICT Helpdesk System until March 2030. Key requirements include software license renewal, technical support, and asset management.
The Safety and Security Sector Education and Training Authority (SASSETA) is inviting proposals from experienced service providers to ensure the ongoing licensing, support, and maintenance of its ICT Helpdesk System until March 31, 2030. The selected provider will be responsible for facilitating timely software license renewals, providing technical support for the Helpdesk and Asset Management modules, and ensuring compliance with all licensing agreements. Additionally, the provider will manage software updates, patches, and security fixes, while maintaining a minimum system uptime of 99.5%.
The scope of work includes delivering comprehensive asset management support, ensuring full functionality of the Assets License Plan, and providing ongoing training for SASSETA personnel. The service provider must also submit annual license utilization reports and manage incident resolution through a single point of contact. This tender presents an opportunity for businesses with a proven track record in ICT support and maintenance, particularly those familiar with ManageEngine products, to contribute to the efficiency and effectiveness of SASSETA's ICT operations.
This tender is suitable for IT service providers with expertise in helpdesk systems, particularly those experienced with ManageEngine software, and those capable of delivering comprehensive support and maintenance solutions.