This tender has closed on 21 August 2026.
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Seeking a service provider for a fully integrated online ticketing system at uShaka Marine World for a 36-month period. Key requirements include secure payment processing, real-time reporting, and customer engagement features.
The eThekwini Municipality invites tenders for the appointment of a service provider to implement and support a comprehensive online ticketing system for uShaka Marine World. This system must be user-friendly, secure, and capable of handling peak transaction volumes while providing real-time operational insights. The successful bidder will be responsible for delivering a web-based and mobile-optimized platform, integrating payment processing, and ensuring compliance with all relevant regulations, including PCI-DSS and POPIA.
The scope of services includes the configuration of ticket categories, pricing models, and promotional features, as well as robust reporting and analytics capabilities. The service provider will also need to ensure seamless integration with access control systems and provide ongoing support and maintenance. The commercial model is based on a commission-only structure, with no upfront fees for the municipality, allowing for a cost-effective solution that enhances customer experience and supports revenue growth.
This tender is suitable for businesses specializing in software development, particularly those with experience in online ticketing systems, payment processing solutions, and customer engagement platforms. Companies that can demonstrate a strong track record in similar projects and possess the technical expertise to deliver a secure and scalable solution are encouraged to apply.