Seeking a managed service provider for organisational change management to support PRASA's ticketing programme over a 6-month period. Key requirements include stakeholder engagement, training, and adoption monitoring.
The Passenger Rail Agency of South Africa (PRASA) is inviting proposals for the appointment of a managed service provider specializing in organisational change management (OCM) to support its ticketing programme for a duration of six months. This initiative aims to enhance PRASA's operational performance and customer experience through effective change management strategies that ensure employee readiness, stakeholder engagement, and seamless adoption of new ticketing processes.
The selected provider will be responsible for establishing a common change management framework, conducting change impact assessments, and developing targeted training and communication plans. Key deliverables include stakeholder engagement strategies, training readiness assessments, and ongoing adoption monitoring to track the effectiveness of implemented changes. The service is expected to facilitate a smooth transition to new digital ticketing solutions, ultimately improving service delivery for passengers and ensuring that PRASA meets its strategic objectives.
This tender is suitable for consulting firms with expertise in change management, particularly those experienced in the transportation sector. Businesses that have a proven track record in stakeholder engagement, training, and digital transformation initiatives are encouraged to apply.
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