This tender seeks a supplier to implement and maintain a modern, AI-ready Customer Relationship Management (CRM) system for a duration of three years. Key requirements include system implementation, user training, and ongoing support.
The Export Credit Insurance Corporation of South Africa (ECIC) is inviting proposals for the automation of its Customer Relationship Management (CRM) processes. The selected supplier will be responsible for providing a comprehensive CRM system in a Software as a Service (SaaS) model, which includes a minimal viable product (MVP) to be delivered within three months of contract initiation. The contract will also encompass 36 months of post-implementation support and maintenance, ensuring that the system remains functional and effective in meeting the needs of ECIC.
The scope of services includes the implementation of a CRM system that facilitates sales leads management, complaints handling, and marketing campaign management. The successful bidder will also provide training for up to 25 users and ensure that the system integrates seamlessly with existing platforms, such as the Department of Trade and Industry’s Integrated Financing Website. The implementation will be phased, allowing for enhancements based on user feedback and evolving business needs, with a focus on improving operational efficiency and reducing turnaround times for customer interactions.
This tender is suitable for businesses specializing in CRM solutions, software development, and IT support services, particularly those with experience in implementing SaaS models and providing ongoing technical support.