This tender has closed on 6 July 2026.
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This tender seeks experienced service providers for the maintenance and support of the Benefits Administration Application (CIVPEN). The contract duration is three years with possible extensions, focusing on system stability and compliance with legislative changes.
The Government Pensions Administration Agency (GPAA) is inviting proposals for the maintenance and support of its Benefits Administration Application (CIVPEN). This application is critical for managing the pension affairs of approximately 1.85 million government employees, pensioners, and beneficiaries. The selected service provider will be responsible for routine operational support, corrective and adaptive maintenance, and ensuring compliance with new legislative requirements. The contract will last for three years, with options for two additional one-year extensions based on performance.
Key responsibilities include providing 24/7 operational support, implementing system upgrades, and ensuring data integrity across multiple interfaces. The service provider must demonstrate experience with mainframe systems, particularly in Natural/Adabas environments, and possess the ability to manage complex ICT infrastructures. This tender is an excellent opportunity for businesses with proven capabilities in enterprise system maintenance and support, particularly those familiar with pension administration systems.
This tender is suitable for IT service providers with expertise in mainframe application support, particularly those experienced in pension administration systems and capable of delivering 24/7 operational support.
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