This tender invites bids for the supply, maintenance, and support of a Customer Queuing System. Key requirements include valid OEM certification, completion of the Bill of Quantities, and adherence to B-BBEE standards.
The City Power Johannesburg seeks qualified suppliers for the provision, installation, and ongoing support of a Customer Queuing System. This system is essential for managing customer flow efficiently, enhancing service delivery, and improving customer satisfaction. Bidders must demonstrate their capability to provide comprehensive support services, including 24/7 availability, rapid response times, and a detailed maintenance strategy. The successful bidder will be required to submit a complete Bill of Quantities and provide proof of compliance with ISO standards and B-BBEE requirements.
The scope of work includes the installation of queuing management software, hardware components such as ticket dispensing printers and monitors, and training for City Power staff. Additionally, bidders must provide a clear support strategy that outlines their approach to incident management and system maintenance. This tender presents a valuable opportunity for businesses specializing in technology solutions and customer service systems to engage with a prominent municipal entity, contributing to improved public service efficiency.
This tender is suitable for businesses that specialize in customer service technology, including software developers, hardware suppliers, and service providers with experience in municipal contracts and B-BBEE compliance.