This tender invites qualified service providers to deliver customer care training for five municipal officials. The training will enhance service delivery and customer satisfaction within the municipality.
The Ingquza Hill Local Municipality seeks experienced training providers to conduct a comprehensive customer care training program for five of its officials. This five-day in-house training aims to equip participants with essential skills in customer service, including identifying customer needs, explaining organizational service standards, measuring customer satisfaction, and recommending corrective actions. The successful bidder will be responsible for providing all necessary training materials, as well as travel, accommodation, and meals for the facilitator.
Bidders must demonstrate their capability through a detailed methodology for training delivery, relevant experience, and accreditation with the appropriate Sector Education and Training Authority (SETA). The training provider is expected to issue certificates of attendance and competency upon completion of the program. This initiative is crucial for improving the municipality's service delivery and fostering a culture of excellence in customer relations.
This tender is suitable for training providers accredited with relevant SETAs, specializing in customer service training, and those with proven experience in delivering similar training programs to public sector entities.