This tender has closed on 21 August 2026.
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Provision of electronic payment processing services for a period of 36 months to facilitate municipal revenue collection. The service includes accepting various payment methods and ensuring timely transfers to the municipality.
The eThekwini Municipality seeks to appoint a service provider for electronic payment processing services over a 36-month period. This contract aims to enhance revenue collection by providing customers with convenient access to multiple payment channels, including cash, credit, and debit card transactions. The successful tenderer will be responsible for ensuring that all payments are processed efficiently and transferred to the municipality's account within 24 hours. Additionally, the service provider must deliver detailed transaction reports and maintain robust security measures to protect customer data.
Key requirements include the ability to handle an average of 200,000 transactions monthly, provide real-time transaction visibility, and ensure compliance with the Occupational Health and Safety Act. The service provider must also have a formal refund management process and the capability to validate payments against the municipality's billing system. This initiative not only aims to improve customer satisfaction but also to streamline the municipality's revenue management processes, ultimately contributing to better financial governance.
This tender is suitable for financial service providers, payment processing companies, and technology firms that specialize in electronic payment solutions and have experience in municipal or governmental contracts.