This tender seeks quotations for subscription licensing, implementation, and support for ManageEngine ServiceDesk Plus and Analytics Plus, including user and asset licensing, system configuration, and training services.
The South African Radio Astronomy Observatory (SARAO) invites qualified vendors to submit quotations for the provision of subscription licensing, implementation, and support services for ManageEngine ServiceDesk Plus and ManageEngine Analytics Plus. This includes licensing for users and assets, comprehensive system configuration, and extensive training services for staff. The successful bidder will ensure that SARAO's IT service management and analytics capabilities are optimized, enhancing operational efficiency and service delivery.
Key requirements include the provision of various subscription models for both ServiceDesk Plus and Analytics Plus, along with implementation packs tailored for different user needs. Additionally, bidders must demonstrate their ability to provide remote training and support, ensuring that SARAO personnel are well-equipped to utilize these tools effectively. This tender represents a significant opportunity for businesses specializing in IT service management solutions to partner with a leading research organization in South Africa.
This tender is suitable for IT service providers, software vendors, and companies specializing in IT management solutions, particularly those with experience in ManageEngine products and a proven track record in providing training and support services.