Joburg Market seeks a service provider for the support and maintenance of Oracle Database, Oracle Application Server, and Microsoft SQL Server for a period of 36 months, ensuring optimal performance and availability.
This tender invites qualified service providers to offer comprehensive support and maintenance services for Joburg Market's critical database and application server environments. The scope includes routine maintenance, upgrades, and emergency support for Oracle Database 19c, Oracle Application Server, and Microsoft SQL Server. Providers must ensure system availability, perform regular health checks, and manage backups while adhering to strict response times based on system classification. The successful bidder will also assist with potential migrations to cloud environments and provide training to Joburg Market staff, enhancing operational efficiency and minimizing downtime.
The service provider will be responsible for daily, weekly, and monthly tasks, including monitoring system performance, applying necessary patches, and ensuring compliance with licensing requirements. Additionally, the provider must demonstrate expertise in advanced database options and possess a strong track record in similar environments. This contract presents an opportunity to engage with a key municipal entity, contributing to the seamless operation of essential services and supporting Joburg Market's mission to serve its customers effectively.
This tender is suitable for IT service providers with proven experience in database management, particularly those specializing in Oracle and Microsoft SQL environments. Businesses that can offer 24/7 support and have a strong understanding of cloud migrations and database security will find this opportunity relevant.