This tender has closed on 17 September 2026.
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The Mining Qualifications Authority seeks a service provider for support and maintenance of Microsoft Dynamics CRM 365 for 12 months. Key requirements include technical expertise and experience in CRM solutions.
The Mining Qualifications Authority (MQA) is inviting proposals for the appointment of a service provider to deliver comprehensive support and maintenance services for Microsoft Dynamics CRM 365. This contract will span a period of 12 months and aims to ensure that the MQA receives timely assistance and expert guidance in managing their CRM cloud solution. The selected provider will be responsible for post-implementation support, including system maintenance, troubleshooting, configuration of workflows, customization of reports, integration with other systems, and ensuring access to the latest updates and licensing requirements.
The scope of work encompasses a range of essential tasks such as addressing technical issues, customizing reports to meet MQA's specific needs, and providing ongoing training and development support. Bidders must demonstrate their capability through relevant experience, including providing reference letters from previous clients and showcasing the qualifications of both senior and junior technical resources. This tender not only presents an opportunity for service providers to engage with a key public entity but also contributes to the broader goals of enhancing skills development and economic growth within South Africa.
This tender is suitable for businesses specializing in IT services, particularly those with expertise in Microsoft Dynamics CRM solutions. Companies with a proven track record in software support and maintenance, as well as those holding Microsoft partnership certifications, are encouraged to apply.
Answer a few questions — by voice, chat or a short form — and your official quote arrives as a PDF you can circulate for sign-off, ready to accept online. One fixed annual figure for your whole bid team.