Employee Health and Wellness Services (EAP)

The City of Joburg Property Company (SOC) Ltd (JPC) is seeking a qualified service provider to deliver outsourced components of its Employee Assistance Programme (EAP) and broader health and wellness services for a period of three years. The appointment supports approximately 1,705 employees across depots, corporate buildings, the Head Office and operational sites such as taxi ranks and other City of Johannesburg facilities. Services will be called off as and when required and are subject to budget availability for each year. Bidders should note that the stated session limits and quantities are benefit limits or pricing estimates, not guaranteed volumes, and JPC will only pay for services requested and rendered.

The scope is broad and covers psychosocial support (face-to-face, online and telephonic counselling, crisis and trauma debriefing, grief counselling, HIV/AIDS support and group sessions), substance abuse assessment and case management including testing and aftercare, and harassment support services aligned to the Code of Good Practice on the Prevention and Elimination of Harassment in the Workplace. It also includes an executive wellness programme, a 24-hour professional support line with an interactive health chatbot (to be operational within three months of award), motivational and leadership facilitation, comprehensive health screening with a mobile clinic, occupational health services such as fitness-for-duty, return-to-work and reasonable accommodation assessments, medical surveillance trend reporting, employee wellness research and surveys, and wellness days and events. Reporting must be aggregated, anonymised and confidential, with strict protection of individual medical and personal information.

For suppliers, the tender is demanding. Bids are evaluated in two stages: a functionality stage requiring at least 70 out of 100 points, covering relevant project experience backed by reference letters, the qualifications and experience of a project leader, the availability of professionally registered personnel (social workers, psychologists, medical practitioners and occupational health nurses), mobile clinic access supported by eNaTIS documentation, and the monetary value of past projects; and a price and specific goals stage using the 80/20 preference point system. Mandatory requirements include a valid SARS tax compliance PIN, CSD registration valid at closing, municipal account compliance, a declaration of interest, and attendance at the compulsory briefing session on 13 November 2026. Submissions are due by 10:30 on 4 December 2026 at the JPC offices in Braamfontein, and proposals must be submitted as one original and one copy, in sealed form, in the tender box.