Request for quotations for website hosting and maintenance services for the Mandela Mining Precinct over a 36-month period. Key requirements include 1st, 2nd, and 3rd line support, content updates, and security management.
The Mandela Mining Precinct seeks qualified service providers to deliver comprehensive website hosting and maintenance services for a duration of 36 months. This tender requires bidders to provide a structured support framework, which includes first-line support for routine content updates and user administration, as well as second and third-line support for technical issues such as CMS configuration, security incidents, and complex recovery tasks. Bidders must ensure that source code ownership remains with the Mandela Mining Precinct, while also facilitating knowledge transfer and enablement training for internal staff.
The scope of work encompasses essential hosting services, including server management, bandwidth allocation, and performance monitoring, alongside maintenance tasks such as regular security scans, CMS updates, and content management. Bidders are expected to provide detailed pricing in South African Rand, including all applicable taxes, and to submit essential and mandatory documents as outlined in the tender documentation. This opportunity is ideal for businesses with proven experience in website management and a commitment to supporting the operational continuity of the Mandela Mining Precinct.
This tender is suitable for IT service providers, web hosting companies, and businesses specializing in website maintenance and support services, particularly those with experience in the mining or industrial sectors.