Sentech seeks a supplier for the renewal of support and maintenance services for its Disaster Recovery PowerStore storage system for one year. Key requirements include maintaining existing support metrics and compliance with OEM specifications.
Sentech is inviting proposals for the renewal of support and maintenance services for its Disaster Recovery (DR) PowerStore storage system, crucial for ensuring data integrity and availability. The contract will span one year, during which the selected supplier must uphold the current support metrics, ensuring seamless operation and minimal downtime. Suppliers are encouraged to familiarize themselves with the OEM's requirements, including ProSupport Plus and 4Hr Mission Critical services, as well as the Keep Your Hard Drive program.
The scope of work includes responding to any issues related to the OEM and providing timely support to maintain the operational efficiency of the PowerStore system. Suppliers must demonstrate their capability to meet these requirements and provide documentation confirming their partnership with the OEM. This tender represents an opportunity for businesses specializing in IT support and storage solutions to engage with a leading telecommunications entity, enhancing their portfolio while contributing to Sentech's operational resilience.
This tender is suitable for businesses that specialize in IT support services, particularly those with expertise in storage solutions and partnerships with OEMs. Companies offering maintenance services for disaster recovery systems are encouraged to apply.