Capricorn District Municipality seeks a Managed Service Provider for the support and maintenance of IT hardware, software, and systems over a period of 36 months. Key requirements include certified partnerships and proven experience in IT service management.
The Capricorn District Municipality is inviting bids for the provision of comprehensive support and maintenance services for its IT hardware, software, and systems for a duration of 36 months. The successful bidder will be responsible for ensuring optimal performance and security of the municipality's IT infrastructure, which includes physical and virtual server environments, cloud services, and end-user support. Bidders must demonstrate their capability through relevant certifications, including Microsoft Cloud and Veeam partnerships, as well as provide documentation of previous experience in similar projects.
The scope of work encompasses maintenance, repairs, monitoring of server environments, management of disaster recovery processes, and providing timely support through a dedicated helpdesk. Monthly performance and security reports are also required to ensure compliance with the municipality's operational needs. This tender is an excellent opportunity for businesses specializing in IT services, particularly those with a strong track record in managing municipal or large-scale IT infrastructures.
This tender is suitable for IT service providers, managed service providers, and companies with expertise in hardware and software maintenance, particularly those with relevant certifications and experience in municipal or large-scale IT projects.