The National Consumer Commission seeks service providers for the support and maintenance of the Motadata cloud-based ICT service desk system for 36 months, including associated licenses and training for ICT staff.
The National Consumer Commission (NCC) is inviting proposals from qualified service providers to deliver comprehensive support and maintenance for the Motadata cloud-based ICT service desk system. This contract spans a period of 36 months and encompasses the provision of necessary licenses, technical support, and training for NCC's ICT staff. The selected provider will be responsible for ensuring system reliability, performance optimization, and timely resolution of technical issues, thereby enhancing the NCC's operational efficiency in managing consumer-related inquiries and incidents.
The scope of work includes not only the provision of licenses but also ongoing maintenance, technical support, and skills transfer to NCC personnel. Service providers must demonstrate their capability to deliver professional services, including the ability to respond to technical issues promptly, provide training sessions, and assist with system enhancements. Additionally, bidders are required to meet specific mandatory requirements, including proof of certification as an authorized distributor of the Motadata system. This tender presents an opportunity for businesses specializing in ICT solutions to contribute to the NCC's mission of promoting consumer rights and welfare in South Africa.
This tender is suitable for ICT service providers with expertise in cloud-based solutions, technical support, and training services. Companies that are certified distributors of the Motadata system or have experience in similar service desk implementations are encouraged to apply.