Eskom seeks qualified service providers for debt collection services in the Northwest and Northern Cape Operating Units for a period of 36 months. Key requirements include proven experience, integrated debt management systems, and compliance with relevant legislation.
This tender invites experienced debt collection agencies to provide comprehensive debt recovery services for Eskom's Northwest and Northern Cape Operating Units over a 36-month period. The selected service providers will be responsible for efficiently collecting outstanding debts from various customer segments, including Large Power Users (LPU), Small Power Users (SPU), and municipal customers. The successful bidders must demonstrate a solid integrated debt collection system, compliance with legal standards, and a proven track record in the utility collection industry. Additionally, the service providers are expected to maintain an effective customer relationship management system and produce timely performance reports.
Eskom emphasizes the importance of utilizing advanced tracing tools and maintaining an audit trail of all interactions with customers. The debt collection process will include adverse listings on credit bureaus and the management of write-offs for accounts deemed uncollectible after a specified period. This tender is an opportunity for agencies with robust operational capabilities and a commitment to ethical collection practices to partner with Eskom in enhancing customer payment compliance and improving cash flow.
This tender is suitable for established debt collection agencies with experience in utility collections, those with integrated debt management systems, and firms that can demonstrate compliance with legal and ethical standards in debt recovery.