Travel Management Agency Services

The Department of Planning, Monitoring and Evaluation (DPME) is inviting proposals from experienced travel management agencies to deliver a full suite of travel services for a duration of 36 months. The selected agency will be responsible for managing travel arrangements for all DPME employees, contractors, and clients, ensuring compliance with government travel policies and cost containment measures. Essential services include booking domestic and international flights, accommodation, car rentals, and shuttle services, as well as providing after-hours support and emergency travel assistance.

Bidders must demonstrate their ability to provide an online booking tool that meets DPME's specific requirements, manage third-party service providers, and consolidate travel expenses into comprehensive reports. The agency will also be expected to maintain a high level of customer satisfaction, manage complaints effectively, and implement a structured account management system. This tender is ideal for agencies with a proven track record in travel management, particularly those with experience serving government departments or large organizations.