Seeking a service provider for operational support in credit control and revenue protection for a three-year term. Key requirements include software management, customer engagement, and reporting on revenue leakages.
The Rustenburg Local Municipality is inviting proposals for the appointment of a service provider to deliver operational support on credit control services and revenue protection over a period of three years. The successful bidder will be responsible for managing and maintaining a software system that integrates with existing financial systems, facilitating efficient credit control processes. This includes issuing final demand notices, managing disconnections and reconnections of services, and providing electronic devices for verification and auditing purposes.
Additionally, the service provider will support the Revenue Management division in identifying and addressing revenue leakages, conducting customer education campaigns, and fostering stakeholder engagement. The scope of work requires a robust online platform capable of handling large volumes of data, ensuring real-time reporting, and maintaining strict security measures for data protection. Bidders must demonstrate experience in revenue management within a municipal context and provide a detailed project implementation plan to ensure compliance with the municipality's policies.
This tender is suitable for businesses specializing in financial management, software development for municipal applications, and those with experience in customer engagement and revenue protection strategies.