Customer Care Training Services

The Ingquza Hill Local Municipality seeks to engage a qualified training provider for customer care training aimed at improving the service delivery skills of five municipal officials. The training program is designed to cover essential topics such as identifying internal and external customers, understanding organizational service standards, measuring customer satisfaction, and recommending corrective actions. The training will take place over a period of five days and must be conducted in-house, ensuring that the training is tailored to the specific needs of the municipality.

Bidders are required to demonstrate their capability through a detailed methodology for project implementation, provide traceable references, and submit the CVs of qualified facilitators. The training provider must be accredited and capable of providing necessary documentation, including certificates of attendance and competency post-training. This initiative not only aims to enhance the skills of municipal employees but also to foster a culture of excellent customer service within the municipality, ultimately benefiting the community at large.