The tender seeks proposals for managed ICT services over a three-year period, focusing on infrastructure management, network support, and compliance with ICT governance standards.
The Joe Gqabi Economic Development Agency (JoGEDA) invites bids for the provision of managed ICT services for a duration of three years. The successful bidder will be responsible for comprehensive ICT infrastructure management, including server support, network management, and end-user support. Key requirements include ensuring compliance with relevant ICT governance frameworks such as ITIL and ISO 27001, as well as providing 24/7 technical support and disaster recovery solutions.
Bidders must demonstrate proven experience in delivering similar services to public entities, possess relevant certifications (Microsoft, Cisco), and adhere to strict compliance with the Protection of Personal Information Act (POPIA). The scope of work encompasses server room management, network security, desktop support, and capacity building initiatives for JoGEDA staff. This tender offers an opportunity for qualified ICT service providers to contribute to the enhancement of JoGEDA's operational efficiency and service delivery.
This tender is suitable for established ICT service providers with experience in managed services for public entities, particularly those with certifications in Microsoft and Cisco technologies.