The South African Bureau of Standards seeks quotations for a 6-month subscription to a Telephone Management System. Key requirements include integration with existing systems, detailed reporting, and cost management features.
The South African Bureau of Standards (SABS) is inviting quotations for the provision of a Telephone Management System for a duration of 6 months. This system must support integration with Cisco Call Manager and Genesys Contact Centre solutions, enabling secure SFTP uploads of Call Detail Records (CDR). Bidders are required to provide a comprehensive solution that includes a billing module for internal transactions, Active Directory integration, and visibility into usage and costs across approximately 1000 fixed line extensions. The solution should be hosted as Software as a Service (SaaS) and must facilitate proactive cost management through detailed reporting and alerts.
The scope of work encompasses the implementation of features that monitor both fixed line and mobile usage, ensuring accurate cost allocation to relevant cost centres. Bidders must demonstrate their capability to manage and report on misuse and abuse of communication resources, as well as provide automated billing and invoicing solutions. Mandatory requirements include providing reference letters, an implementation plan, and evidence of previous contracts. This tender offers an opportunity for businesses specializing in telecommunications and software solutions to engage with a key government entity, enhancing their portfolio while contributing to effective resource management within the public sector.
This tender is suitable for businesses that specialize in telecommunications solutions, software development, and IT service management, particularly those with experience in implementing cost management and reporting systems for large organizations.