This tender seeks qualified service providers for the support and maintenance of Microsoft Identity Manager, SCOM, SCSM, and SCCM for a 12-month period. Key requirements include Microsoft Partner accreditation and experience in IT service management.
The South African Bureau of Standards (SABS) is inviting proposals for the provision of comprehensive support services for Microsoft technologies, specifically Microsoft Identity Manager, System Center Operations Manager (SCOM), System Center Service Manager (SCSM), and System Center Configuration Manager (SCCM). The successful bidder will be responsible for re-implementing and maintaining these critical systems to enhance endpoint management, monitoring, and IT service management processes. The contract duration is set for 12 months, during which the provider will ensure that the systems are optimized for performance, security, and compliance with ITIL best practices.
The scope of work includes implementing standardized workflows for incident, problem, change, and service request management, as well as establishing proactive monitoring and alerting for critical infrastructure. The service provider will also be tasked with ensuring that the systems are integrated with existing IT frameworks and support regulatory compliance. This project is essential for restoring SABS's operational capabilities following a significant cybersecurity incident, thereby enhancing the organization's overall security posture and service delivery maturity.
This tender is suitable for established IT service providers, particularly those with experience in Microsoft technologies and IT service management. Companies that are accredited Microsoft Partners with a proven track record in deploying and optimizing SCCM, SCOM, and SCSM are encouraged to apply.