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Buy nowThis tender seeks a qualified service provider to conduct a three-day telephone training workshop for NHFC employees. The training aims to enhance professional telephone etiquette and improve client communication skills.
The National Housing Finance Corporation (NHFC) is inviting proposals for the provision of a comprehensive telephone training workshop aimed at enhancing the professional skills of its employees. The workshop will span three days, with each session lasting between 3 to 4 hours, focusing on essential telephone etiquette, effective communication strategies, and efficient handling of client inquiries. The training will be conducted in-person at a venue provided by NHFC, and the selected service provider is expected to deliver training manuals and materials, including PowerPoint presentations and PDFs, to facilitate learning.
The successful bidder must demonstrate experience in conducting similar training programs, providing at least two reference letters from previous clients. Additionally, the service provider must be accredited and submit a detailed proposal outlining the training content, methodology, and a proposed schedule. This initiative is crucial for ensuring that NHFC employees maintain a high standard of professionalism and client service, thereby enhancing overall customer satisfaction and engagement.
This tender is suitable for training providers with expertise in communication skills and telephone etiquette, particularly those with experience in corporate training and a proven track record in delivering effective workshops.