Training in Knowledge Management, ITIL & Digital Governance

The KwaZulu-Natal Department of Social Development, through its Directorate: Human Resource Utilisation and Development, is procuring a five-day professional development course for approximately 20 officials. The course is intended to build ICT and management capacity so that staff can manage the Department's information and technology services more effectively and support its service delivery mandate. The training is structured in three modules: Contemporary Knowledge Management Techniques (2 days), ITIL Foundation (IT Service Management, Version 5) (2 days), and Digital Transformation and Digital Governance (1 day). Content covers knowledge life cycles, the SECI model, knowledge capture and retention, communities of practice, AI and cloud-based knowledge platforms, the ITIL Service Value System and guiding principles, key ITIL practices such as incident, problem and change management, emerging technologies, digital governance frameworks, data governance, cybersecurity governance and digital leadership.

The service provider must supply the training programme and agenda, facilitator guides, participant manuals, practical case studies and exercises, assessment tools, attendance records, a post-training report, electronic training materials and certificates of completion. Certificates of attendance must be issued within three months of training. The provider must also furnish qualified trainers with at least a relevant bachelor's degree in ICT or a related field, at least five years of practical experience, and at least three years of experience delivering similar training to government, public entity, university or corporate clients. Bidders must provide four verifiable reference letters from the past ten years, an organogram, a detailed course outline and implementation plan, and proof of registration with a relevant body such as MICT SETA, IITPSA, ICIPT-SA or QCTO. Venue and training dates will be provided by the Department. Assessment will be by practical exercises, group assignments, case study presentations and an end-of-course assessment.

Bids are evaluated in phases. Bidders must first meet administrative compliance requirements, including valid tax compliance status, CSD registration and completed bid forms. Functionality is then scored out of 100, with a minimum of 50 points required to proceed. Price and specific goals are scored using the 80/20 preference point system, with points available for Black equity ownership, women ownership and disability ownership. Prospective bidders should verify the closing date and time, as the quotation document refers to both 13 October 2026 and 13 November 2026 at 11:00.