Employee Assistance Programme Services

The Employee Assistance Programme (EAP) aims to enhance employee engagement, morale, and retention while addressing absenteeism and mental health challenges. The successful service provider will deliver a holistic EAP that includes 24/7 counseling services, both telephonic and face-to-face, and will provide dedicated on-site counselors as needed. Additionally, the provider will conduct needs assessments, furnish monthly utilization reports, and run wellness campaigns tailored to the specific demographics of Joburg Market employees.

Key responsibilities include offering mental health support, trauma counseling, financial wellness assistance, and facilitating pre-retirement counseling. The EAP should be accessible in all official South African languages and cater to the diverse needs of employees and their immediate families. This initiative is crucial for maintaining a productive workforce and fostering a supportive work environment, ultimately benefiting both employees and the organization.